Frequently Asked Questions | Healthppy

Q: What are the benefits to becoming a Healthppy Member?
A: Once become a Healthppy Basic Member, you will receive a HK$20 Cash Coupon Code as a welcome gift. Pop-up medical welfare will be offer to member only. Paid memberships can enjoy extended discount and member specific welfare.

Q: How to contact Healthppy?
A: To save running cost and generate most favorable offer to our members, Healthppy does not own any physical store. You may contact by clicking here.

Q: Can I return or exchange if the products?
A: For any missing / wrong / defective items of your order, you may report the product problem here within 7 days after receipt. We will notify you of the status of your refund as soon as we received and inspected the products. For more details, click here.

Q: Can I use my cash coupon code to purchase Paid Membership?
A: Cash coupon code can not be applied on purchasing Healthppy Membership programs.

Q: Why my cash coupon code is not working?
A: Please make absolutely sure the code you are using has not been used before. Each code can only be used once. Double check the code you fill in without any extra digits or typos. We recommend copying and pasting the codes directly.

Q: How to edit my personal information?
A: Login your Healthppy account and click your name at top right corner. Click "View Address" in your account to edit your profile.